Application Maintenance

&

Support Services

We create dreams for the future.
We realize them sucessfully.

Our technical support team is ready to assist. The support varies in terms of complexity, hence the division into different service levels . We provide technical support for a broad range of devices and software through chats, email, video, online tutorials, message boards, chatbots, and other software depending on your needs and resources.

  • timeline-image-01
    Level 1 Support (24/7)
    • Our L1 Supports basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement.
    • Attend to customer phone calls
    • Respond to user emails and social media messages
    • Solve common problems such as username and password issues, menu navigation, verification of hardware and software, installation issues, and setup.
    • If no solution is available, level 1 personnel escalate incidents to a Level 2 or Level 3 support.
  • timeline-image-01
    Level 2 Support (24/7)
    • Our L2 experienced to provide solutions for problems that cannot be handled by L1
    • Communicates with the user for an in-depth analysis of the problem before providing a solution deep understanding of the company products and extensive experience in troubleshooting.
    • Have major experience working for the company, in-depth training, and access to all company information.
    • If no solution is available, Level 2 support escalates the incident to Level 3
  • timeline-image-01
    Level 3(L3) Support (24/7)
    • Our L3 access to the highest technical resources available for problem resolution.
    • Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues.
    • Have access to the highest level of company and product information and can provide solutions for a wide variety of technical problems.
    • Pass down the solutions to Level 1 and Level 2 support.

For your very specific industry,
we have highly-tailored IT solutions.

Supervised Processes
Our project and delivery managers make sure proper delivery of your solutions. Project managers plan the job against your target date, compile tasks based on the team's size, and assure the quality of your deliverables. Our delivery managers make sure the process is both reliable and valuable.
Transparent Communication
We guarantee absolute transparency in terms of the development and improvement of your project. You’ll be able to record project activities, get access to precise documentation, and access project management software tools at all times. We can also provide any information you need from overall status updates for top management.
Skilled Team
We are an innovative team with years of experience in programming as well as business and systems analysis. Over our project management, leadership, and soft skills, you'll get what you requisite, how you requisite it. Our project managers regularly focus on improving and promoting the development process, delivering your projects on the target date.
Full-Stack Team
We apply decades of extensive experience in full-stack development to program drivers, design hardware and firmware, design embedded systems, and deliver apps for web, desktop, and mobile.
Expert Engineers
We are here to serve you to match the right technology to your project. Our team will run an extensive analysis of your project requirements and advice you to choose the right tech stack application.
Security as a Top Priority
We mainly focus on security, we compute and choose suitable technologies and turn to software development best methods to secure your sensitive data and make sure your resulting solution is hack-proof.

Tech Stack

We run all kinds of IT services that vow your success

DEVELOPMENT CENTER

6 SCENIC COURT, CROYDON NORTH VICTORIA-3136, AUSTRALIA.

DEVELOPMENT CENTER

SUIT 1-88/9, PEERZADIGIDA,MEDIPALLY, HYDERABAD-500039, TELANGANA,INDIA.

DEVELOPMENT CENTER

515 BERRY CHASE WAY,CARY,NORTH CAROLINA-27519,USA.

SALES CENTER

18, BOON LAY WAY 03-136 (A),TRADEHUB 21 SINGAPORE - 609966.

© 2021 INNOVA TECH SERVICES SDN. BHD. All Rights Reserved.